iDCS 500


Welcome to the iDCS 500, the premier system in Samsung's elite line of telephony products.


Simply put, the iDCS 500 boasts the most robust and technologically advanced feature-set of any telephony system today. As the premier product in Samsung's elite telephony line, the iDCS 500 has everything your need to take your business to the next level. With cutting edge networking capabilities, you can link four remote locations to operate transparently as a single entity. Voice Over Internet protocol (VoIP) offers state-of-the- art convergence technology that allows you to make voice calls over your existing intranet.

The iDCS 500 provides support for Samsung's new OfficeServ suite of applications, including our new VoIP keysets and IP networking. Features like computer telephony integration (CTI), automatic call distribution (ACD), tenant service and so much more make the iDCS 500 untouchable in the marketplace today.

Best of all, with the iDCS 500's scalable architecture, you don't need to make a big investment now to be prepared for tomorrow's growth. IP-enable your business today by unleashing the power and flexibility of the iDCS 500. IP Keyset and IP networking coupled with the integrated feature-rich solutions provided by the iDCS 500 and OfficeServ suite of applications will provide your business solutions to keep your customers satisfied and your company running smoothly


New Enhancements:

Enhanced Networking Features

·  Network Trunk Ring
·  Centralized Attendant
·  Centralized Automated
·  Network AA/UCD
·  Network Group Overflow
·  Centralized VoiceMail Softkey
·  Network VT Key
·  Network Message Waiting
·  Network Paging
·  Network Call Pick-Up
·  Network Remote Hold
·  Network Station Selection/
   Busy Lamp Field
Other Enhancements

·  Call Coverage
·  Priority Call Routing
·  Distinctive Ringing
·  Group Conferencing
·  Paired Station Ring-Off
·  SPNET Digit Sending
·  CID Pass Through to SLT

New Hardware

·  MGI3
·  RCM2

System Features

Account Code Entry
·  Forced-Verified
·  Forced-Not Verified
·  Voluntary
Account Code Key
Account Code Key
   One Touch
Administrator Program Key

All Call Voice Page
Attention Tone
Audio Message with Alarm
   Timer Reminder
Authorization Codes
·  Forced
·  Voluntary
Auto Answer on CO
Auto Attendant
Automatic Hold
Background Music
Branch Group
Call Activity Display
Call Costing

Caller Identification (CID)
·  Automatic Number
   Identification (ANI)
·  Caller ID
·  Calling Line Identification
Caller ID Features
·  Name/Number Display
·  Next Call
·  Save Caller ID Number
·  Store Caller ID Number
·  Inquire Park / Hold
·  Caller ID Review List
·  Investigate
·  Abandon Call List
·  Caller ID on SMDR
·  Number to Name
·  Caller ID to PSTN
·  Caller ID to Analog Port
Call Forwarding
·  All Calls
·  Busy
·  No Answer
·  Busy/No Answer
·  Forward DND
·  Follow Me
·  External
·  To Voice Mail
·  Preset Destination
·  Preset Forward Busy
Call Hold
·  Exclusive
·  System
·  Remote
Call Park and Page
Call Pickup
·  Directed
·  Groups
·  Established
Call Recording
Call Waiting / Camp-On

Caller Emergency
   Service ID (CESID)

Centrex / PBX Use
Chain Dialing
Chain Forward
Class of Service
Common Bell Control
Computer Telephony
   Integration (CTI)
·  SmartCentre
·  OfficeServ EasySet
·  OfficeServ Call
·  OfficeServ Operator
·  OfficeServ Softphone

·  Add On
·  Unsupervised
·  Split
Conference Group

Customer Set Relocation
Data Security
Database Printout
Daylight Savings Time-Auto
Dialed Number
   Identification Service
Direct In Lines

Direct Inward Dialing (DID)
·  Day/Night Routing
·  Busy or Camp-On Option
·  MOH Source
·  DID Call Limits
Direct Inward System
   Access (DISA)

Direct Trunk Selection
Directory Names
DISA Security
Distinctive Ringing
Door Lock Release

Door Phones
E & M Tie Lines
Executive Barge-In

·  Station or Trunk
·  With/Without Warning
External Music Interface s
External Page Interface s
Flash Key Operation
Flexible Numbering
Ground Start Trunks
Group Busy Setting

Hot Line
In Group/Out of Group
Incoming Call Distribution
Incoming/Outgoing Service
Individual Line Control
IP Keysets
ISDN Service
·  Primary Rate Interface
·  Basic Rate Interface
LAN Interface
Least Cost Routing
Live System Programming
·  From Any Digital Keyset
·  With a Personal Computer
Loud Bell Control
Meet Me Page and Answer
Memory Protection
Message Waiting

Message Waiting Key
Microphone On / Off
   per Station

Mobility Solution
Multiple Language Support
Music On Hold-Flexible
Music On Hold-Source
·  QSig over IP
·  QSig over PRI
Off Premises Extensions
Operator Group
·  Operator
·  Station Group
Override Codes

·  Internal Zones
·  External Zone
·  All External
·  Page All
Park Orbits
Prime Line Selection

Priority Call Queuing
Private Lines
Programmable Line Privacy
Programmable Timers
Recall to Operator
Redial Review

Remote Programming-PC
Ring Modes
·  Time Based Routing-Plans
·  Automatic/Manual
·  Holiday Schedule
·  Temporary Override
Ring Over Page
Secretary Pooling
Single Line Connections
Speed Dial Numbers
·  Station List
·  System List
Speed Dial by Directory
Station Hunt Groups

·  Distributed
·  Sequential
·  Unconditional
Station Message
   Detail Recording
Station Pair
System Alarms
System Maintenance
System Directory
Tenant Services
Toll Restriction

·  By Day or Night
·  By Line or Station
·  Eight Dialing Class
·  Special Code Table
Toll Restriction Override
Tone or Pulse Dialing

·  Screened / Unscreened
·  Voice Mail Transfer Key
·  With Camp-On
Trunk Groups
Uniform Call Distribution
·  UCD Groups
·  Call Statistics
·  Agent Busy/
   Manual Wrap Up Key
·  Agent ID Numbers
·  Agent Statistics
·  Group Supervisors
·  Printed Reports
Universal Answer
Virtual Extensions
Voice Mail

·  Inband Signalling
·  Integrated (In-Skin)
Walking Class of Service
Wireless Handsets

Display Features

Account Code Display
Call Duration Timer
Call for Group Identification
Call Processing Information
Caller ID Information
Calling Party Name
Calling Party Number

Conference Information
Date and Time Display

Dial by Name
Dialed Number
Enhanced Station
Identification of Recalls
Identification of Transfers
Message Waiting Caller
Outside Line Identification

Override Identification
Programmable Message
Soft Keys
Stopwatch Timer
Text Messaging
UCD Supervisor Displays

Station Features

Add On Modules Appointment Reminder
Automatic Hold
Automatic Privacy
Background Music
Busy Lamp Field (BLF)
Busy Station Callback
Call Coverage Key
Call Forward
Call Forwarding Override
Call Logs
Call Pickup
Direct Station Selection
Do Not Disturb (Override)
Do Not Disturb
Door Lock Release
Exclusive Hold

Group Listening
Headset Operation
Hearing Aid Compatible
Line Queuing with Callback
Line Skipping
Loud Ringing Interface

Message Waiting Light
Mute Microphone / Handset
Off-Hook Ringing
Off-Hook Voice Announce
One Time Do Not Disturb
One Touch Dialing Keys
On-Hook Dialing

Privacy Release
Programmable Keys
Programmed Station
Protection from Barge-In

Remote Hold
Ring Modes
Ringing Preference
Station Lock
Terminal Status Indicator
Tri-Colored Lights
Volume Settings
Wall-Mountable Keysets

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